‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline could hardly be considered an obvious target for digital platform algorithms.
Yet the brand’s emergence as a TikTok talking point has thrust it into the lead of an advertising revolution, seeing big businesses allocating substantial funds to content creators and putting fewer resources into marketing items in traditional media.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers rubbing their skin with a residue from oil extraction. Currently, a wave of content from users have documented the product’s widespread use in “practical tricks”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, along with a cure for creaky hinges. Its use has even extended to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Noticing its viral resurgence, strategists within the corporation amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers.
Assertions that it diminished the sting of chili on the mouth were confirmed. Similarly supported were ideas it could extend fragrance and revive leather bags. Suggestions it could brighten smiles or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. Yet this viral episode has led decision-makers to turbocharge spending on content creators.
This monitoring of online platforms to shape commercial tactics has been termed “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said interacting online “without killing the party” was paramount.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, since the era of community gossip and discussing household products.
“The trend is shifting from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The evolution of platform algorithms means that these groups seem specialized, but they’re not.
“If you can make sure your brand is shared by other people, talked about by other people, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Seismic Media Shift
This plan mirrors seismic changes taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to digital networks than legacy broadcast and print media.
This change is evidenced by declines in traditional media advertising. Within the United Kingdom, ad revenues for leading TV channels have dropped substantially in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as corporations essentially turn into content studios, collaborating with a multitude of digital creators to promote their goods.
A commercial director at a major talent agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they are dedicating far more hours to digital video and image apps than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. That’s a consistent trend.”
He noted companies can reduce costs by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness.
This strategy is expanding. Promotional expenditure on influencer marketing is increasing four times faster than the media industry overall. In the US, it has increased by over 100% since 2021 and is forecast to attain multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
She added: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”